Customer Trust and Safety - SMETL Hyderabad

Customer support (compliance risk trust & safety )

Job description

Written and spoken skills (CEFR standards C1 or equivalent SVAR score of 65) with an ability

to compose grammatically correct concise and accurate written responses in the required

language.

2 years of experience in a customer facing role related to operations compliance risk

trust & safety or a similar space

Strong communication skills and can explain highly technical topics to technical and non

technical audiences

The ability and desire to challenge the status quo and work in a deeply ambiguous space

Experience using data to propose creative solutions to both tactical and strategic problems

Creativity when solving problems from a customer perspective and is pragmatic when

solving them

Deep empathy for entrepreneurs running a business and are motivated to solve problems

to empower them

Experience analyzing user feedback patterns and use these insights to drive process and

product improvements

Experience with complex and sensitive user facing issues relating to privacy user safety

fraud and supportability

Experience in SQL/Redshift

Project/Program Management experience

You possess experience in risk analysis investigations or risk operations

You have excellent English communication skills both written and verbally

You excel in analytical thinking and problem solving with experience using data to make

assessments / judgment

You enjoy working in an inoffice environment with strong cross team collaboration and

support

You are able to prioritize and enjoy working in a quickmoving environment

You are humble and have a proven track record for working well across teams and with

external partners

Flexible for weekend shifts as needed

Preferred qualifications

Risk experience in payments ecommerce or fintech mitigating digital/cardnotpresent

risk

Knowledge of risk schemes risk prevention methods and risk detection tools

Prior risk experience across multiple industries/verticals

Experience in a high growth technology company

Experience working from a queue

Written and spoken skills (CEFR standards C1 or equivalent SVAR score of 65+) with an ability to compose grammatically correct, concise, and accurate written responses in the required language. 2+ years of experience in a customer facing role related to operations, compliance, risk, trust & safety or a similar space Strong communication skills and can explain highly technical topics to technical and non- technical audiences The ability and desire to challenge the status quo and work in a deeply ambiguous space Experience using data to propose creative solutions to both tactical and strategic problems Creativity when solving problems from a customer perspective and is pragmatic when solving them Deep empathy for entrepreneurs running a business, and are motivated to solve problems to empower them Experience analyzing user feedback patterns and use these insights to drive process and product improvements Experience with complex and sensitive user facing issues relating to privacy, user safety, fraud, and supportability Experience in SQL/Redshift Project/Program Management experience You possess experience in risk analysis, investigations or risk operations You have excellent English communication skills, both written and verbally You excel in analytical thinking and problem solving, with experience using data to make assessments / judgment You enjoy working in an in-office environment with strong cross team collaboration and support You are able to prioritize and enjoy working in a quick-moving environment You are humble and have a proven track record for working well across teams and with external partners Flexible for weekend shifts as needed Preferred qualifications Risk experience in payments, e-commerce, or fintech mitigating digital/card-not-present risk Knowledge of risk schemes, risk prevention methods, and risk detection tools Prior risk experience across multiple industries/verticals Experience in a high growth technology company Experience working from a queue