Technical Support Specialist
Posted on :
05-07-2024
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
05-07-2024
Job Description
Technical Support Specialists provide firstline support to users of cloud applications and infrastructure. This role involves troubleshooting managing help tickets and assisting with user account management including onboarding and offboarding.
Requirements
Responsibilities:
- Provide technical support for cloud applications and resolve user issues.
- Manage help desk tickets and ensure timely resolution of problems.
- Assist with the onboarding and offboarding processes including account setup and deletion.
- Maintain user guides and FAQs for cloud applications.
Qualifications:
- Associates degree in IT Computer Science or related field; Bachelors preferred.
- 2 years of experience in technical support or help desk roles.
- Strong understanding of cloud applications and user support.
- Excellent communication and interpersonal skills.
Benefits
- Competitive salary and benefits package
- Opportunity to work in a dynamic and innovative industry
- Exposure to cuttingedge technology and tools
- Opportunity for growth and advancement within the company
- Collaborative and supportive team environment.
Responsibilities: Provide technical support for cloud applications and resolve user issues. Manage help desk tickets and ensure timely resolution of problems. Assist with the onboarding and offboarding processes, including account setup and deletion. Maintain user guides and FAQs for cloud applications. Qualifications: Associate's degree in IT, Computer Science, or related field; Bachelor's preferred. 2+ years of experience in technical support or help desk roles. Strong understanding of cloud applications and user support. Excellent communication and interpersonal skills.
Employment Type
Full Time
Key Skills
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