Business Analyst
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5years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
About ProofID
ProofID is a leading Identity and Access Management (IAM) specialist. With a global presence UK HQ and offices in the US we help organizations effectively manage their digital identities. Our extensive experience with top IAM software vendors enables us to deliver unmatched value as a trusted partner for identity management programs.
At ProofID our mission is clear we strive to provide painfree secure and seamless digital user experiences for our clients. Whether its addressing legacy systems compliance issues or M&A transitions our team has the expertise to navigate complex projects and ensure smooth implementations.
With over 100 employees worldwide we still maintain a closeknit culture. Join us at ProofID and be part of an exciting journey towards revolutionizing identity management while working alongside worldleading customers.
We are currently searching for an experienced business analyst consultant to help us guide our customers and meet their business needs.
Requirements
Objectives of the role
Drive awareness of requirements across business units and identify substandard systems processes through evaluation of realtime data.
Serve as thought leader for technical business processes developing systems prototypes that promote increased efficiency and productivity on multiple levels.
Create and implement precise management plans for every project with attention to transparent communication at all levels.
Perform evaluate and communicate thorough quality assurance at every stage of systems development.
Determine and develop user requirements for systems in production to ensure maximum usability.
Key responsibilities
Partner with customers across business units (ex: sales finance security compliance) to develop analyses and documentation in a collaborative way communicating effectively and efficiently with production managerial and executive teams.
Evaluate analyze and communicate systems requirements on a continuing basis and maintain systems processes including the delivery of monthly status reports to all appropriate parties!
Author and update internal and external documentation and formally initiate and deliver requirements and documentation.
Conduct daily systems analytics to maximize effectiveness and troubleshoot problems.
Develop meaningful and lasting relationships with partners for optimized systems integration and
respond to questions and concerns from managers and executives with supporting research and recommendations
Key Competencies
Extensive of experience in analytics and systems development
Proven analytical abilities.
Experience in generating process documentation and reports.
Excellent communication skills with an ability to translate data into actionable insights.
Preferred skills and qualifications
Bachelor s degree (or equivalent) in information technology or computer science
High proficiency with Ping Identity ForgeRock and SailPoint IAM (Identity and Access Management) technologies
Strong working knowledge of relevant Microsoft applications including Visio.
Proven ability to manage projects and user testing.
Extensive experience with data visualization
High proficiency in technical writing
Industry certifications
Our Values:
WE DO GREAT WORK WE VALUE OUR CUSTOMERS
WE SUPPORT OUR COLLEAGUES WE ARE CURIOUS
ProofID is an equal opportunity employer. We do not discriminate based on sex gender identity ethnicity religion sexual orientation neurodiversity disability or any other protected basis because we believe the best and brightest come from all walks of life. We aspire to foster a community in which diversity is valued in both our employees and our ideas.
Key Responsibilities Monitor customer environments, proactively anticipate issues and co-ordinate with other resources, advise customers, propose solutions and effectively respond to service performance issues using the ITIL lifecycle model. Manage small consultancy style projects and handle complex incidents. Ensure that work is prioritised using the workflow management and ticket system. Maintain clear, effective communications with all stakeholders both external and internal. Create easy to follow documentation in a variety of situations - RCAs, change records, user guides etc. Manage own time effectively to complete assigned work and adapt schedule based on customer needs and priorities. Make a positive contribution to ProofID s Managed Services team, through continuous improvement and sharing skills. Keep up to date on various technology developments through internal & external trainings. Able to build professional rapport with a range of customer and internal contacts Works collaboratively and iteratively across customer and internal organizations ensuring high levels of communication across a number of issues at any one time Positive and pro-active in all interactions Able to translate technical information and regulations into understandable language and chooses appropriate format to ensure understanding Direct, clear interaction with customers (and partners), ensuring high quality and timely responses Key Competencies Manage and troubleshoot Microsoft Azure Cloud services. Manage and monitor Azure cloud environments, ensuring optimal performance and security Deploy and configure virtual machines, storage, and networking components in Azure. Implement and optimize Azure resources for scalability and efficiency. Work with Azure Active Directory and Office 365 Admin Portal for user and group management. Virtual Server Administration. Administer Windows servers, Domain Controllers, and Active Directory Basic understanding of TCP/IP, DNS, and general networking. Basic understanding of Cisco routers/switches and VoIP. Basic understanding of Firewalls/Gateways. Utilize PRTG for network monitoring and proactive issue resolution. Experience in working in or with data centres, ensuring hardware reliability and uptime. Perform routine audits of systems and software. Develop knowledgebase documentation. Experience with Microsoft Active Directory / Azure Active Directory Experience with RSA SecurID Desirables: Knowledge of Access Management Solutions: Ping / Forge Rock / Microsoft Knowledge of IGA Solutions: SailPoint / Net IQ / Ideiio Knowledge of PAM Solutions: Cyber Ark / Delinea HTML or Java Development Skills Infrastructure knowledge: Microsoft / AWS ITIL Certification Scripting Languages: Java, Groovy Scripting, HTML, PHP, Python Our Values: WE DO GREAT WORK WE VALUE OUR CUSTOMERS WE SUPPORT OUR COLLEAGUES WE ARE CURIOUS ProofID is an equal opportunity employer. We do not discriminate based on sex, gender identity, ethnicity, religion, sexual orientation, neuro-diversity, disability or any other protected basis because we believe the best and brightest come from all walks of life. We aspire to foster a community in which diversity is valued in both our employees and our ideas.
Employment Type
Full Time
