ILMM intelligence last mile monitoring Engineer

Drive Innovation in Cloud Security and Networking.

Join a global leader in clouddelivered Secure Access Service Edge (SASE) solutions revolutionizing networking and security for enterprises worldwide. Our client pioneers the convergence of networking and security into the cloud aligning with Gartner s SASE framework to simplify IT complexity. With a cloudnative platform they empower organizations to securely connect users to applications anywhere anytime. Imagine a career where you can thrive in a dynamic innovative environment leveraging advanced technologies like Cloud and SaaS. Experience direct client exposure and continuous professional growth with a supportive team environment and prime office locations. With prepaid medicine extra vacation leave and upskilling opportunities our client ensures every team members wellbeing and development. Take the next step in your career journey with us.

Engineer Your Success: Job Overview

Be part of our client s team as a key ILMM Engineer ensuring seamless network operations and customer satisfaction. You will manage Cato s production system uptime troubleshoot network issues and collaborate globally to drive operational excellence in a remote setup.

Network of Responsibilities: Task List

• Work in a shiftbased team 24/7/365
  
• Own and manage Cato production system uptime and functionality including troubleshooting and identifying solutions to resolve various system/network issues
  
• Engage with concerned teams/persons to identify and solve issues
  
• Engage investigate and periodically follow up with customers about service status
  
• Track and monitor system status and identify both areas of concern and growth opportunities
  
• Mitigate outages and system malfunctions to ensure no customer effect and prepare escalation by priority/urgency for Engineering team
  
• Engage with 3rd party service providers for resolution of network/system issues
  
• Provide highertier support for Cato s customer issues related to last mile issues
  
• Contribute to building improving and expanding Catos NOC team
  
• Train and assist team members to address knowledge gaps
  
• Take part in ongoing projects and customer onboarding processes
  
• Conduct Welcome calls with customers to introduce the service and assist with onboarding process
  
• Act as a focal point for Cato s support/field Engineering by understanding business use cases
  
• Contribute to continual service improvement by challenging reviewing updating and creating processes and procedures to drive operational excellence
  

Requirements

Credentials That Connect: Qualifications Needed

• English proficiency: C1C2 level (MUST)
  
• 13 years of experience supporting and monitoring network systems
  
• Ability to work 24/7 shifts and provide oncall support as required
  
• Background as an experienced Support Engineer (tier 12)/IT sys admin/NOC/Network Operations Engineer in web/network/information security companies
  
• Excellent oral and written communication skills
  
• Strong computer skills with a focus on networking TCP/IP Firewalls and proxy servers
  
• Experience with ISP DNS DHCP NAT HTTP/HTTPS
  
• Ability to read applicative system logs and search for relevant root causes of issues
  
• Exceptional troubleshooting abilities and a passion for diving into complex technical problems in real production environments
  
• Experience working with Cloud and SaaS (Software as a Service) technology providers
  
• Familiarity with network and security protocols and standards
  
• General networking knowledge such as MTR Wireshark troubleshooting TCP/IP CISCO Fortigate
  

Benefits