Regional After Sales Representative

About the role:

BYD Spain is looking for an NEV enthusiastic and selfdriven Regional After Sales Representative for Passenger Cars. In this exciting position you will play an important role in setting up the aftersales activities in Spain.

As the Regional After Sales Representative Passenger Cars you are responsible for building and maintaining a strong and customer focused After Sales service level in the designated region. You support the network of local dealers and dealer groups focusing on high quality and mutual satisfaction. You play an important role in developing implementing and maintaining service products and After Sales propositions. You ensure that the service procedure is carried out correctly and performs all administrative tasks needed.

This role reports directly to the Aftersales Manager in Spain.

Role responsibilities:

1.You support the dealer network focusing on high quality and mutual satisfaction and act as their BYD aftersales contact person. You ensure all service procedures are carried out correctly and perform all tasks neededrelated to the Aftersales business.

2.Ensures implementation and followup of all BYD aftersales commercial policies and after sales standards.

3.Monitoring the dealer aftersales business plan and development of all after sales activities to achieve BYD P&A and service qualitative and quantitative objectives.

4.Secure the quality of the service network by timely training tooling and other supportive materials. In collaboration with BYD HQ creates implements and ensures regular performance reporting.

5.Introduce BYD Aftersales Service IT systems/ platforms such as DMS LMS TIS and ensure to be deployed in each dealer plus service shop.

6.Planning and organizing regular dealer visits meetings workshops and other activities within the region/country.

7.Assist dealer after sales management to create the best customer satisfaction and customer after sales experience processes (NPS from service). Ensure dealer customer complaints resolution and VoC focus supported by call center setup.

8.Support and communicate with BYD spare parts team/warehouse technical support and warranty teams with critical issue handling quality investigation and training.

9. Integrate the Aftersales area within the overall business scope of BYD in Spain and Portugal proactively aligning and playing a key coordinator role for the Aftersales for the other areas as Sales Marketing Dealer Network Development Product Management Training etc.

Requirements:

• Bachelor or master plus working and thinking level acquired by education or work experience.
• 3 years of experience in a similar role in automotive/ Emobility within importer or OEM.
• Excellent written and verbal communication skills in Spanish and English is a must. Chinese is a plus.
• Highlevel attention to details time management and accuracy. Proficient PowerPoint and presentation skills.
• Must hold a valid driver license for EU.
• Willing to travel on a frequent basis within the territory and abroad (including potential trips to China) indication 25% of your time.

We offer:

• Performance and experiencebased competitive remuneration pension plan.
• 25 holidays option to purchase 5 extra holidays.
• Department & companywide teambuilding events.
• An exciting opportunity to lead the European transition to Zero Emissions transportation and decarbonization of the economy.