Customer Success Intern - Noida
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Job Description
Job Title: Customer Success Intern
Company: MyOperator
Location: Noida
About Company:
MyOperator is Indias leading cloud communications provider offering cuttingedge solutions to over 10000 businesses across diverse industries. From Cloud Call Center solutions to IVR Tollfree Numbers Enterprise Mobility WhatsApp Business Solutions and Heyo Phone we provide comprehensive SAAS platforms backed by exceptional customer service.
DaytoDay Responsibilities:
Engage with existing clients to ensure they are maximizing the value of MyOperators solutions.
Proactively contact clients to gather feedback and provide assistance.
Assist in onboarding new clients guiding them through the setup process and ensuring a smooth transition to using our services.
Collaborate with internal teams to resolve customer issues and escalate complex problems when necessary.
Develop a deep understanding of MyOperators products and services to address customer inquiries and provide solutions effectively.
Help identify opportunities for upselling or crossselling additional products or services to existing clients.
Requirements
Strong interpersonal and communication skills focusing on building and maintaining positive relationships with clients.
Proactive attitude and willingness to take initiative in addressing customer needs and concerns.
Ability to work collaboratively in a fastpaced environment interacting with crossfunctional teams to deliver exceptional customer service.
Detailoriented with strong organizational and time management skills.
Basic understanding of customer success principles or previous experience in customer service roles is a plus.
Duration: 6 Months.
Benefits
Candidate should have 2-3 years of customer-facing experience working as customer service, technical support, or sales. Technical proficiency: He/She should be able to understand and explain technical concepts to the reporting team or customer, troubleshoot technical issues, and work collaboratively with the Sales and product team. Leadership skills: The candidate should have 2-3 years of experience of leading and managing a team, including setting team goals, providing coaching and feedback, and tracking team performance metrics. Strong communication skills: The candidate should have strong verbal and written communication skills. They should be able to communicate with customers clearly and effectively, team members, and other stakeholders in the company. Analytical skills: The candidate should be able to use data to drive decisions and optimize team performance. They should have experience tracking and analysing customer success metrics, and be able to use this data to identify areas for improvement and make data-driven decisions.
Employment Type
Full Time
