Customer Engagement Associate

Key Responsibilities:

Outbound Call Maestro:

Proactively engage customers with innovative outreach strategies turning every interaction into an opportunity.

Unleash your creativity to surpass individual and company key performance indicators.

Develop an indepth understanding of our products and services becoming a subject matter expert.

Provide topnotch customer service with a personalized touch whether over the phone or through email.

Demonstrate problemsolving wizardry transforming customer queries into valuable opportunities.

Collaborate with the team sharing insights and brainstorming ideas to elevate our performance.

Embrace exciting additional duties assigned by our forwardthinking Team Lead and Branch Head.

FrontDesk DynamoCustomer Service Extraordinaire:

Proactively manage front desk duties like a multitasking magician.

Identify profile and tier customers to tailor services to their unique needs.

Ensure seamless customer transactions and deliver topnotch service.

Juggle administrative duties manage appointments and register customers with finesse.

Prepare logistics and necessary materials for a smooth customer experience.

Embrace other exciting duties as assigned by the management team.

Qualifications:

GCE O level / Nitec / Diploma or equivalent qualifications.

Bonus points for prior experience in contact centre and customer service activities.

Basic computer knowledge is essential.

Thrive under pressure showcase that sense of urgency and be a team player.

Remote Work :

No