L1 Helpdesk Technician
Posted on :
04-07-2024
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Job Description
We have an exciting opportunity for a Level 1 Helpdesk Tech for an initial 3month project with the possibility of a 3month extension. This remote role begins on July 15th with training provided in the first 2 days to familiarize you with the client’s systems and documentation library.
Responsibilities:
If you are ready to join our team and make a significant impact we want to hear from you!
Responsibilities:
- Serve as the first point of contact for user support
- Assist staff with password or login problems
- Troubleshoot device and software issues on Chromebook devices
- Utilize record and maintain accurate documentation
- Working knowledge of Microsoft Office products and Google Workspace
- Knowledge of Chrome OS and Chromebooks
- Familiarity with Google Docs
- Ability to install maintain and configure computers and peripherals
- High School Diploma GED or associate’s degree
- Outstanding analytical and interpersonal skills
If you are ready to join our team and make a significant impact we want to hear from you!
Employment Type
Remote
Company Industry
Key Skills
- Computer Hardware
- Mac Os
- Active Directory
- VMware
- ConnectWise
- HP Service Manager
- Microsoft Windows Server
- Mobile Devices
- Windows
- Help Desk
- Operating Systems
- Remedy
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