Disputes Negotiation Executive

Who are WebBeds

WebBeds is the fastest growing and most significant accommodation supplier to the travel industry. We are a global company offering ground services (hotels transfers tours activities) to travel professionals. Our products help our partners and customers to create amazing Travel experiences.

Our Products range from a Retail Online platform Integration Connectivity hub and distribution APIs to name but a few and our systems are 100% cloud hosted processing up to 5.0bn search requests daily. We deliver amazing outcomes using leading edge technology through innovative and creative thinking.

WebBeds is a subsidiary of Webjet Limited (ASX: WEB) an ASX 200 listed company operating a global digital travel business.

What makes us stand out

• We are a wholesale global travel organisation
• We have 1500 people speaking 50 languages in 120 cites across 50 countries
• We partner with over 430000 properties in more than 15000 destinations
• We work with more than 44000 travel companies in 139 source markets
• We have an amazing Technology team focused on delivering valuable outcomes using innovative tech and creative & lateral thinking

Job Purpose:

• A leading travel business requires a dedicated person to investigate customer and supplier disputes to maximise cash collection and minimise loss to the WebBeds Group
• To lead professional negotiations to resolve the disputes with internal and external partners in the companys best interest.
• Maintain a minimal level of outstanding debt due to customer disputes to agreed targets and maintain a minimal level of losses with suppliers.
• Develop and maintain existing commercial relationships with internal departments suppliers and customers.
• Support Management to develop efficient processes and control procedures to enhance productivity and query resolution SLAs across WebBeds

Key Responsibilities:

• Resolve disputed bookings from customers and suppliers/hotels with the commercial purchasing and customer service teams promptly for all FIT and Thirdparty bookings.
• To be a key point of escalation for the AR and AP team commercials team suppliers and customers to resolve disputed bookings investigation and negotiations.
• Ensure accurate notes are filed on the booking platforms of the negotiation and approval sign off.
• Report proactively repeated error/mistakes made by various departments which result in a disputes issue arising with customers & Suppliers. Ensure issues are addressed in a timely manner prevention from reoccurring.
• Highlight to senior management consistent issues driven by a single source such as booking platform issues as an example.
• Run weekly reports and raise credit notes where applicable.
• Prepare data for proposed accounting adjustments due to disputes with accountable back up for write off.
• Ensure response turnaround to internal and external partners is in compliance with departmental policy of 48 hours.
• Define and make suggestions for improvements to processes adopted by the finance teams and other departments across WebBeds to resolve disputes.
• Prepare dispute reporting for inclusion in the monthly Financial Control Pack and other analysis as required by the business.
• Support interim and yearend audit deliverables required from the department as required by FD and FTM
• Complete any other tasks & projects as and when required by the Team Leader FTM FD & CFO

Key Measures:

• Ensure disputes are resolved in a timely manner with minimal negative impact to cash collection supplier/hotel payments commercial and purchasing relationships as well as
• 90 days debt reduction targets are met
• Highlight to senior management consistent issues driven by a single source such as booking platform issues
• Help to ensure aged debt meets agreed targets in relation to ledgers no material increase each month help to ensure supplier / reciprocal outstanding payments are managed within SLA
• Improve process efficiencies reduce manual work
• Improve and align policies and procedure across applicable departments Customer Service Partner Support Customer Experience AR and AP

Job Qualifications and Knowledge:

• Excellent Negotiation Skills
• Ability to build and maintain strong relationships with Customer Suppliers and Commercial Teams
• Advanced Excel Skills
• Ability to work to strict deadlines and achieve required targets results

Why choose us as your next destination

We are super proud of our dedicated team of friendly energetic & passionate professionals. Our people are key to the success of our business & everybody at WebBeds has their own unique role to play as we continue to drive the company forward.

Over 50 different languages are spoken by our workforce but whether working from offices in Dubai or London or out in the field in Johannesburg or Buenos Aires we all share the common goal to take pride in what we do & to deliver our partners with unbeatable service & support.

• International highly skilled group of experts from all around the globe
• Dynamic environment with the chance to grow influence & impact change
• Disruptive fastgrowing market leader within travel & endless possibilities
• Culture built on collaboration empowerment and innovation

Find out more about the WebBeds business at #LIHybrid