Technical Support Associate
Posted on :
04-07-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
- Troubleshoot and resolve hardware and software problems on desktops, laptops and other various computing equipment and devices related to Windows 10 and Office.
- Diagnose hardware issues, order parts, and replace faulty components.
- Answering user questions directly related to Windows 10, Office, and other supported applications.
- Use SCCM to push and install approved corporate applications.
- Troubleshoot and resolve issues related to software and hardware compatibility.
- Face to face and hands on troubleshooting are required.
- Resolve wide range of software issues remotely using remote tools such as SCCM Remote & Teams.
- Follow detailed technical instructions to ensure adherence to corporate quality standards.
- Document all issues using Service Desk ticketing system.
- Escalate unresolved calls to the next level support team using Service Desk ticketing system.
- Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner.
- Maintain a high degree of customer service for all support queries and adhere to all service management principles
- Publishing support documentation to assist staff with requests for information & provide staff training if required.
- Use Active Directory and Exchange Management Console for managing users, groups & computers.
- Reimage laptops and desktops as needed following company policy.
- Installation of network MFD printers.
- Responsible of reception of equipment, warehouse inventory and access control.
- Custody of computers to be assigned to new hiring employees.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
