Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers
Assisting with or performing administrative tasks, such as onboarding process for new hires across the used systems
Setting up and maintaining a service desk and evaluating its efficiency.
Resolving service desk problems and improving service methods to increase the service desk's productivity and customer service
Monitoring department issues and client complaints to create methods to lessen recurring issues.
Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.
Maintaining strong relationships with technology team, dealers, and sales representatives.
Helping to train new employees in company procedures.
Maintaining a strong communication and working knowledge of Business regulations and restrictions, ensuring the
company's adherence to these restrictions, and remaining updated industry's standards and new innovations, materials,
tools, and processes.
Single point of contact /SPOC’s to business teams for validating any global outages.
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