Native Japanese Food Delivery Customer Support

Who are we
A leading global provider of technologyenabled business process outsourcing solutions that provides omnichannel customer experience management back office and technology services to corporations around the world across a range of industries.

Summary of Responsibilities

• Handling inbound calls email chat to customer general enquiries complaints comments feedbacks and other raising issue related to the companys products.
• Demonstrates ownership of every customer interaction to achieve successful first time resolution on all contacts.
• Works with multiple technology applications and features to resolve customer contacts.
• Problem faced are related to Food delivery Services (Refund Amend Exchange ID problem system Issue and etc.)
• To exceed customers expectation in terms of customer service & accurate information.
• Work in a team to achieve the required KPI elements and SLA.

Requirements

• Good in both time management & people development skills
• MS Office operating and typing skills
• Interpersonal skills
• Problem Solving skills
• Telephone etiquettes
• Able to work on weekends and rotational shift
• Each shift consists of 9.5 working hours and inclusive of 1 hour lunch and 30 minutes for break
• Willing to work in Shift rotates (24 hours)
• Able to work on weekends and public holidays
• Preferable attitude : Positive Fast paced and prompt Achievement oriented Energetic and Enthusiastic

Staff Benefits

• Work Permit provided
• Annual leave (12 days) / Sick leave (14 days)
• Shuttle van pick up from nearest LRT station
• Medical & Life insurance

Additional Benefits

• 2 weeks free company accommodation provided
• One way flight ticket to Malaysia / Pick up service from airport
• Opening Malaysian bank account
• Property agent introduction

Career Progression

• Career growth Stage: Customer Service Executive > Senior Customer Service Executive > Team Leader > Senior Team Leader > Assistant Manager > Manager > Senior Manager

Working Hours
5 days rotational shift(8 hours 1.5 hour break)

Consultant in Charge
Angel Chok () 6

Monolingual : Basic 8000RM KPI up to : 370 (Variable) Shift Allowance : up to 800 (Variable)

Bilingual : Basic 9000RM KPI up to : 370 (Variable) Shift Allowance : up to 800 (Variable)

Remote Work :

No