Service Desk Analyst US REMOTE

US Remote Only

We are looking for a highly capable service desk analyst to assess and optimize the performance of our enduser IT systems and software. You will be analyzing the performance of IT systems resolving IT equipment and software issues and providing IT support to our clients and personnel.

To ensure success as a service desk analyst you should exhibit sound knowledge of IT system analysis and experience in an IT support role. A firstclass service desk analyst will be someone whose IT expertise results in enhanced enduser support and system performance.

Service Desk Analyst Responsibilities:

• Testing and analyzing IT system and software performance.
• Resolving incoming client and personnel IT queries remotely via email and phone or at the office.
• Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders.
• Avoiding service interruptions by performing system installations updates and maintenance procedures.
• Preparing training manuals and FAQ materials for easyaccess enduser guidance.
• Documenting processes and maintaining service desk records.
• Making recommendations to optimize IT performance and to prevent future problems.
• Collaborating with internal departments to ensure that IT needs are met.
• Keeping informed of advancements in IT.

Service Desk Analyst Requirements:

• Associates or bachelors degree in computer science information systems or similar.
• At least two years experience in an IT performance analysis and enduser support role.
• Indepth and current knowledge of computer programs and hardware.
• Proficiency in customer relationship management (CRM) and task management software.
• Exceptional analytical and problemsolving skills.
• Advanced collaboration communication and interpersonal skills.
• Excellent organizational and time management skills.

Remote Work :

No