Team Leader

Our client continuously excels in arranging all aspects of destination management services in South Africa Namibia Botswana Zambia Zimbabwe Malawi Kenya Uganda Tanzania Zanzibar Rwanda Mozambique Madagascar and Mauritius. Their source markets have grown continuously and now include Europe Asia South and North America.

They have the resources and handson experience to guide you through the wide array of destination possibilities. They arrange customdesigned specialised tours for more than 2 000 groups annually as well as offer accommodation citybreaks safaris tours trains regional and domestic flights flydrive packages cruiseship handling excursions and transfers for the individual traveller.

Location: Windhoek

Job Type: Full Time

Workplace: Hybrid (3 days in the office per week)

Working Hours: Flexible: Start no later than 10:00 am as long as you work 8 hours per day lunch

Requirements

• Matric
• Relevant tertiary qualifications (advantageous)
• Min of 4 years of Destination Management Company Experience.
• Min of 5 years Leadership experience in Destination Management Company
• Tour plan experience

Responsibilities

• Effectively cost products
• Understand the market and margin control
• Build up and maintain agent / supplier relationships
• Source new products if and when required
• Develop in cooperation with General Manager business and product strategy to secure additional business from agents
• Quote and design successful creative itineraries and proposals
• Capture and confirm bookings in Tourplan
• Negotiate with suppliers for better rates cancellation policies FOCs value adds etc.
• Successfully run groups / series bookings
• Handling the 24 hour emergency phone
• Prepare guide documentation and brief guide before travel date
• Utilise expertise to improve in conjunction with GM the teams operational excellence
• Pass on Tourplan knowledge to the team via training/coaching sessions
• Ensure the team is up to date with regards to new product product development news and changes relevant to the groups team
• Support groups and procurement in a seamless process from negotiating to loading rates in Tourplan
• Reconcile supplier invoices for processing
• Assist debtors clerk with invoicing / collection queries
• Reconcile tour guide expense sheets on completion of tours / check guide salary invoices.
• Participate in supplier training and workshops
• Reduce the transaction turnaround time
• Travel on educationals and familiarisation trips including hosting agents at times

Benefits

• Medical aid

Remote Work :

No