Customer Service Team Leader
Posted on :
03-07-2024
Employer Active
3 Vacancies
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Job Description
- Coordinate and manage the customer service team, providing guidance and support to ensure high performance.
- Monitor team performance and provide feedback to improve efficiency and effectiveness.
- Act as the main point of contact for escalated customer service issues and ensure timely resolution.
- Provide exceptional customer service for The E-Commerce Group through digital channels, including social media and WhatsApp.
- Moderate and respond to customer inquiries, comments, and messages on social media platforms.
- Handle customer service issues, resolve complaints, and ensure customer satisfaction.
- Make confirmation calls for orders and assist customers with their inquiries.
- Maintain accurate and detailed records of customer interactions and transactions.
- Collaborate with the sales and operations teams to ensure smooth order processing and delivery.
- Stay updated on The E-Commerce's products and services to provide accurate information to customers.
- Assist in developing and improving customer service procedures and policies.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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