SaaS Client Account Manager

SaaS Client Account Manager

NEXGEN Asset Management

NEXGEN Asset Management is a leader in providing innovative software solutions for asset management serving cities utilities and facilities across the country. Our team is dedicated to innovation excellence and delivering outstanding customer experiences. We are seeking a talented and technically adept Client Account Manager to join our team.

As an Account Manager you will play a crucial role in ensuring the success and satisfaction of our clients. You will be responsible for building and maintaining strong relationships with our clients helping them maximize the value of our software and ensuring their longterm success.

If you have experience supporting SaaS software and are passionate about client success we want to hear from you!

This position is fulltime and has the option to be remote based on experience from the US or based in our Sacramento CA office.

Why Join Us

• Growth Opportunities: Significant potential for professional development and career advancement.
• Dynamic Work Environment: Collaborate with a dedicated team focused on innovation and excellence.
• Impactful Role: Play a key role in ensuring client satisfaction and success with our cuttingedge software solutions.

Key Responsibilities:

• Client Relationship Management: Serve as the primary point of contact for assigned clients building strong lasting relationships.
• Client Support and Troubleshooting: Address client inquiries troubleshoot issues and escalate technical problems to the appropriate teams.
• Client Success: Proactively monitor client engagement and usage identifying opportunities for clients to derive more value from NEXGENs software.
• Feedback Collection: Gather and relay client feedback to the product development team to help improve our offerings.
• Documentation: Create and update support documentation and resources for clients.

Qualifications:

• Education: Bachelors degree in Business Administration Information Technology or a related field.
• Experience: 13 years of experience in client support or account management roles preferably with SaaS software.
• Technical Skills: Strong technical aptitude with the ability to understand and explain complex software features.
• Communication: Excellent verbal and written communication skills.
• ProblemSolving: Strong analytical and problemsolving abilities.

Preferred Attributes:

• SaaS Experience: Previous experience supporting SaaS software is highly desirable.
• Technical Training: Experience in conducting technical training sessions.
• Collaboration: Strong ability to collaborate with internal teams and serve as the clients primary point of contact.

Personal Attributes:

• CustomerFocused: Proactive personality with a passion for delivering exceptional customer service.
• Team Player: Ability to work collaboratively with crossfunctional teams.
• Adaptable: Comfortable in a fastpaced dynamic environment.
• DetailOriented: Attention to detail and a commitment to delivering highquality work.
• Time Management: Ability to manage multiple clients tasks and priorities effectively.

Salary range of $60000 $75000/year based on experience.

NEXGEN CORE VALUES:

Courage Do the right thing & not be afraid of taking smart risk

• Be bold and make intelligent decisions
• Take initiative even when faced with adversity

Innovation Promote innovation & continuous improvement

• Approach work with intellectual curiosity
• Follow best practices of the industry

Respect Treat others with respect & professionalism

Be honest open and forthright

Approach the organization clients and team with integrity

Proactive Anticipate & take the initiative to achieve results

• Be aware of situation and environment
• Anticipate needs and take initiative to address

Results Deliver exceptional results

• Hold yourself accountable to deliverables and deadlines
• Strive for excellence

Community Build a community of coworkers and clients

• Familydriven culture of teamwork
• Connect on a personal level with team and clients

WHY WORK AT NEXGEN:

• Engage with an innovative and intelligent team
• Fun & progressive culture in a dogfriendly office
• Flexible work environment
• Competitive salaries and room for growth
• Excellent benefits

NEXGEN is an equalopportunity employer and values diversity at our company. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status.