drjobs Customer support - Escalation team العربية

Customer support - Escalation team

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Job Location drjobs

Us - France

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Job Description

JOB DESCRIPTION:


Role: Customer Service Escalation desk

Location: Thane Mumbai.

Job Address 8th Floor Neptune Elements Waghle Estate Thane.

Job Role

  • Working towards resolution of customer concerns and closing loop with customers
  • Attending to cases from USK Desk / MDs Desk / Other Senior Management of the Organisation
  • Liaise with Department / Division Heads and be a customer advocate in resolving the cases
  • Work on the Root Cause of the Concern and ensure necessary changes are suggested to ensure the issue is fixed and so the same or another customer does not face a similar issue with us
  • JOB QUALIFICATIONS:

    • Has customer centricity (Keeps the Customer First) in all perspective
    • Has good communication skills (written and verbal)
    • Has sound process / product knowledge
    • Has zeal to learn new things and lead small process improvement ideas and spearhead them to closure / implementation

    Employment Type

    Full Time

    Company Industry

    About Company

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