JOB DESCRIPTION:
Role: Customer Service NPS
Location: Thane Mumbai.
Job Address 8th Floor Neptune Elements Waghle Estate Thane.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
- Understanding of Net promotor score and consumer behaviour
- Regularly compute and monitor NPS scores to observe fluctuations
- Recognize areas of customer dissatisfaction collect and analyze qualitative feedback from customers
- Evaluate and extract valuable insights from NPS feedback
- Disseminate insights to various business units
- Proficient in problemsolving and adept at engaging with stakeholders
- Proficiency in Microsoft Excel Word PowerPoint and other relevant tools
JOB QUALIFICATIONS:
- A Bachelors degree is mandatory with a preference for a background in statistics market research or related fields.
- Ideally 13 years of demonstrated experience in Customer Excellence or data analysis is preferred with knowledge of BFSI being an advantage.
- Possesses robust analytical and problemsolving abilities.
- Demonstrates eagerness to acquire new knowledge foster innovation and proactively take on responsibilities.
- Exhibits exceptional written and verbal communication skills.