Field Operations Specialist

Direct Client: The NYC Administration for Childrens Services (ACS)
Job Title: Field Operations Specialist
Duration: 12 Months
Start Date: ASAP
Location: Queens NY
Position Type: Contract
Interview Type: WebCam/InPerson
Ceipal ID: NYCHD710DK
Requirement ID: 240710

Description: The Administration for Childrens Services (ACS) Office of Information Technology seeks Field Operations Specialist who will be responsible for managing IT Technology Rooms (MDF IDF Datacenter).

Responsibilities:

• Validate Daily Operations of the Equipment installed in the IT Operations Rooms in offices located across the assigned Borough.
• Install Connect and Configure Backup Power Supplies (UPS) and Power Distribution Units (PDU) to connect Hardware Equipment.
• Maintain an updated inventory of all Hardware Equipment Installed in the IT Operations Rooms in offices located across the assigned Borough.
• Maintain clean and organized the IT Operations Rooms in offices located across the assigned Borough.
• Act as a Point of Contact with Vendors for all Hardware Equipment Installed in the IT Operations Rooms in offices located across the assigned Borough for equipment deliveries and equipment replacement.
• Work in conjunction with other Infrastructure groups to identify and resolve any issues affecting the Hardware Equipment installed in the IT Operations Rooms in offices located across the assigned Borough.
• Perform Hardware Equipment Replacement for failed components in coordination with ACS Infrastructure Groups and Product Vendors (Hard Disk Power Supplies RMAs).
• Rack and Stack Hardware Equipment (Servers Switches Routers Hardware Appliances Wireless Access Points) as required.
• Perform Commissioning of UPS PDU Environmental Monitoring Devices (Cooling Humidity).
• Perform Network Patching (Connecting Patch Cords to Switches Routers Data Circuit CPE Servers Hardware Appliances).
• Completing Circuit Cutovers in coordination with NYC OTI and ACS Infrastructure Network and Telecom Groups.
• Unrack and remove retired hardware part of Refresh Projects and follow the Decommission process in coordination with Directors of Infrastructure and Asset Management.

Required Skills:

• Preferably 5 years proven experience as Field Operations in Information Technology.
• Experience in managing MDF and IDF technology rooms.
• Experience working with various tools (e.g. MS Office including Project PowerPoint Visio MS Teams PPM SharePoint).
• Working knowledge of IT Infrastructure Windows Servers VMWare Cisco Network Gears WiFi VoIP on prem Datacenter Center Desktop laptops Smartphones EPL Data circuits UPS PDU Security surveillance systems.
• Excellent interpersonal and communication skills.
• Ability to multitask and perform in a highpaced/highpressure environment.
• Ability to work independently or within a group to solve complex problems.
• Strong team player with serviceoriented attitude and customer focus.
• Vendor management skills.
• Must be able to lift and move equipment weighing up to 50lbs.
• Must be able to travel as needed between 37 ACS sites in NYC 5 Boroughs including 24x7x365 sites Childrens Center and 2 Secure Detention Center facilities.

V Group Inc. is an IT Services company which supplies IT staffing project management and delivery services in software network help desk and all IT areas. Our primary focus is the public sector including state and federal contracts. We have multiple awards/ contracts with the following states: AR CA DE FL GA IL KY MD ME MI NC NJ NY OH OR PA SC TX VA and WA. If you are considering applying for a position with V Group or in partnering with us on a position please feel free to contact me for any questions you may have regarding our services and the advantages we can offer you as a consultant.

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