IT Service Delivery Support Monaca PA Onsite Contract

Purpose and Accountabilities:

The IT Site Operations Analyst is supporting all IT Operations on their site(s). They deliver a consistent business focused approach through site IT Operations to unlock business value and respond to change with agility and speed. The role benefits from standardized ways of working while recognizing and supporting functional differences. The IT Site Operations Analyst skills must include technical proficiency process optimization compliance and safety knowledge project management experience data analysis proficiency continuous improvement focus collaboration skills and emergency response capabilities all aimed at driving operational excellence.

He/She works in close collaboration with the IT Site Operations Lead who is endtoend accountable for the IT infrastructure operations of site(s) including the delivery of daytoday site level infrastructure services to the agreed SLAs.

Act as escalation point for business on all IT issues

Point of contact with business stakeholders relationships with providers etc

Required Technical Skills & Level: (Basic < Intermediate < Proficient < Expert)

• Microsoft Office Suite Proficient
• Data Analysis & Visualization Proficient
  • Dashboard & report creation
• IT Infrastructure Support Basic troubleshooting and IT operation skills. Maintenance & repair of hardware networks and software Intermediate
• Project Management Intermediate
• Digital Tools & Technologies Powerapps Power BI Data Analytics IOT devices etc. Basic

Optional Skills (Nice to have):

• Familiarity/proficiency with one or more programming Languages C C Java Python HTML CSS Javascript SQL Power Shell scripting etc. Intermediate

Required Soft Skills:

• Excellent communication skills
• Leadership skills to get things done
• Adaptability and learning agility
• Attitude to learn and grasp knowledge quickly

Experience Level:

2 years. Industry freshers that fit into the above criteria may also fit.