Job Title: Human Resources Specialist HR Service I
Client: Health Care Industry
Duration: 3 Months
Location: Baltimore MD 21224 (100% Remote (Mandatory: must reside in DC Maryland or Virginia))
Purpose:
Handle general associate inquiries about HR programs procedures and policies. Serve as the initial contact for HR inquiries (Tier 1 support) and assist functional teams to ensure timely and confidential handling of customer requests.
Essential Functions:
- 25%: Respond to general inquiries from employees and manage resolutions.
- 15%: Maintain information systems and process paperwork (e.g. severance telework).
- 15%: Update support documentation used by HR/Shared Services/Employees.
- 15%: Review and share feedback on HR process improvements.
- 15%: Maintain knowledge of companyspecific policies and practices.
- 15%: Act as a liaison with HR functional areas.
Qualifications:
- Education: High School Diploma
- Experience: 3 years in related roles including customer service HR onboarding or as an HR technician/analyst/generalist.
- Preferred: 13 years of HR knowledge.
Knowledge Skills and Abilities (KSAs):
- Collaborative and independent work ability.
- Proficient in multiple HR disciplines (compensation benefits employee relations immigration performance management employment laws).
- Strong customer service skills.
- Proficient with systems data and reporting.
- Proficient with Microsoft Office Suite.
- Excellent verbal and written communication skills.
- Ability to work in a fastpaced environment with changing priorities.
Additional Requirements:
- Must disclose any ineligibility to perform work on Federal health care programs.
- Ability to handle multiple customer service demands and meet established deadlines.
- Provide positive customer service to all internal and external customers.
Licenses/Certifications:
- Human Resources PHR or SHRMCP (Preferred)
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