Conversational Experience Designer
Location: Prefer Austin (Remote Ok for Strong candidates)
In your daytoday role you will:
- Work closely with the Product UX Engineering Data Analytics teams to define deliver and refine conversational AI experiences that are effective engaging and consistent across all modalities.
- Create sample dialogs conversational flow diagrams and prototypes to effectively communicate voice and text interactions and design ideas.
- Conceptualize and iterate on endtoend designs for conversational user interfaces and content.
- Guide intent identification and the associated phrases entities contexts and business rules that define distinct conversational experiences.
- Perform analysis of conversation paths and flows to identify opportunities and inform future designs and refine the production dialog flows.
- Apply concepts and practices related to Natural language Processing/Understanding sentiment analysis Intent classification dialog flows texttospeech and speechtotext to the conversational design process.
- Analyze current customer experiences to define friction points and create seamless and effortless experiences.
- Educate internal colleagues and stakeholders to understand the key concepts of conversation design.
- Build trust and effective relationships with peers/crossfunctional teams and provide leadership across the product engineering and business teams.
Skills Required:
- 3 years experience in conversation design for voice/chat.
- Some experience in designing for Generative AI powered experiences (prompt engineering/prompt chaining)
- Understand how data from API calls databases and other underlying technologies fit into experience design and collaborate with developers on solutions.
- Strong ability to translate product needs into usable conversation designs.
- Detailoriented unfazed by technical detail committed to flawless execution.
- Customercentric mindset with empathy for the user experience
- Ability to participate in technical discussions and help make technical tradeoffs.