Global Mobility Specialist

About Minnovation:

• We are aiming to be the toplevel HR Consulting company of providing local expertise and advice for business and individuals in the Nordic region and other European region.
• Today Minnovation provide a comprehensive suite of services that enable our customers HR and administrative processes. Our services include training staffing recruitment and outsources manpower etc.
• Most of our colleagues have 15 years of rich experience in Human Resources management Finance Management Business development. Project management of local and foreign companies with shared vision of entrepreneurship.
• We are a team with a diverse cultural background. We have a deep understanding of business practices in Europe especially in the Nordic markets and China as well as a series of processes such as human resources management and financial supervision.
• Our colleagues speak fluently Chinese English Swedish German and many other languages.

Role Summary:

The positions responsibility is to organize and deliver defined service to Customer. Listen to customers concerns issues and questions resolve customers concerns and answer customers questions to your best ability. Communicate issues and feedbacks with other departments/teams during Customer interaction or service delivery.

Role and Responsibilities:

1. Own the working permit procedure and reporting requirements to ensure global mobility program needs are met working with internal and external partners as required
2. Coordinates with other departments like Payroll Finance Legal Admin (Accommodation) etc.
3. Responsible to manage and address any inquires in the global mobility team mailbox
4. Responsible to oversee and manage all electronic files to ensure documentation maintained for global mobility population
5. Responsible to review oversee and manage monthly active list reporting for assignees relocations immigration expiry report and any other reporting
6. Responsible to approve vendor billings as required and issue invoice out related with working permit
7. Ensures all services delivered compliance with local employment laws regulations and company policies procedures and processes.
   
   Work permit handling collect and verify documents follow up and handle case with Union and Migrationsverket case officer until resolved.
   Support preliminary tax registration handling and follow up SKV 1160 reporting SINK application etc.
   ID06 card management monitor card status and timely remind and follow up with Customer of new and extension case collect document check and verify document submitted.
   
8. Prepare service status/quality report for internal analysis and service improvement.
9. Prepare product and customer reports by gathering data collected during customer interactions.
10. Resolve customers concerns and answer customers questions to your best ability. Maintain a positive attitude and calmly respond to customers complaints
11. Refer issues and questions to supervisors if necessary.

Qualifications and Education Requirements:

• University bachelors degree or similar.
• Minimum 2 years working experience in a generalist role.
• Very good at Microsoft Excel and Word good analytical skills basic understanding of financial knowledge
• Preferred working permit experiences from a global/international organization
• Fluent in English and Swedish Mandarin is a plus.
• Basic labor law knowledge of European countries

Skills and Personality Traits

• Service minded Attention to Detail and Excellent Quality

• Proactive good communications and cooperating skills.
• People person and ability to create good relations internal and external.
• Engaging team player
• Resultoriented gobetter
• Attentive Patience and Humble
• Experience in Customer Service Field Call Center or Collections
• Clerical or Data Entry Experience