Customer Care Team Leader Madrid-Spain

We are looking for a highly motivated and experienced Customer Service Team Leader to supervise and support a PostSales Customer Service team. The ideal candidate will be responsible for ensuring the team meets performance targets and providing constant support motivation and mentorship to team members.

This position will support a leading and expanding company in the automotive sector. The company is located in Madrid Spain and will offer services to clients in France Germany the Netherlands and other countries in the Benelux region.

We accept candidates who wish to relocate with a European passport or work permit for Spain.

Responsibilities:

Team Supervision and Support: Supervise and support a team of agents ensuring they meet established performance targets.

Motivation and Mentorship: Provide continuous support motivation and mentorship to team members to foster their professional and personal development.

Procedure Documentation: Create comprehensive manuals and document procedures to ensure consistency and efficiency in team operations.

Training: Provide training to new hires and existing team members ensuring they are wellprepared to perform their duties.

Metrics Tracking and Analysis: Track and analyze team performance metrics to identify areas for improvement and ensure goal attainment.

Report Generation: Compile data and generate reports on team performance to inform management and make datadriven decisions.

What We Are Looking For:

Languages: The candidate must be fluent in English (fluency in Spanish is not required). Additionally they should be able to communicate fluently in at least one of the following languages: French German and/or Dutch.

Experience: Previous experience in a customer service leadership role or a similar position.

Communication and Leadership Skills: Exceptional communication and leadership skills.

Motivational Skills: Ability to motivate and guide a team towards success.

Organizational Skills: Strong organizational skills and attention to detail.

Documentation Skills: Experience in creating manuals and documenting procedures.

Analytical Skills: Analytical skills to track and evaluate team performance.

Dynamic Work Environment: Ability to work in a dynamic environment and manage multiple tasks simultaneously.

What We Offer:

Start Date: August 2024

Work Modality: Initial two months of officebased training followed by 50% remote work.

Work Hours: 9:00 a.m. to 6:00 p.m. Monday to Friday. You will lead a team that works on Saturdays (take into account).

Professional Growth: Develop your skills in a dynamic and technological environment with opportunities for continuous training.

Salary and Benefits:

Salary: 30k annually distributed over 14 payments.

Vacation: Enjoy 23 business days of vacation per year plus 3 additional days for each Spanish holiday worked after having worked for one year in the company.

IT Equipment: We provide a laptop headset and mouse.

Additional Benefits: To be informed at a later stage of the process.

Recruitment Process:

Initial Filter and Screening: Conducted by Coach4expats.

Initial Evaluation: Conducted by the HR Manager.

Interview: Conducted by the recruitment team located in Budapest no travel required.

HR Team Interview.

Final Interview: With the Project Leader (Team Leader or Delivery Manager).

Are you passionate about leading a team to provide excellent postsales customer service Are you looking for a career in an international company with growth opportunities This is your chance!

Our Core Values at Coach4expats

Transparency: We believe in transparent and smooth recruitment processes. You will receive feedback from us.

Candidate Experience: Perfect blend of automated and humanized recruitment processes. Feel free to ask us for feedback at any time.

Talented Pool: We provide our clients with highly qualified motivated candidates. Our candidates align with the companys values and leadership style.

Diversity and Integration: There is no room for discrimination and intolerance. We value awareness of diversity and respect for all differences.