Warehouse Clerk

Duties/Responsibilities:

• Interacts with customers via telephone and email to provide support and information on an

assigned product or service.

• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.

• Maintains customer accounts and records of customer interactions with details of inquiries

complaints or comments.

• Uses knowledge of a specific product service or other assigned area of expertise to answer

inquiries or to forward to the appropriate staff.

• Invoicing of purchase orders (POs).

• Receiving of purchase orders (POs) confirm with customers and process in QuickBooks.

• Filing of purchase orders (POs) and Bill of Lading (BOL).

• Communicate with customers once the product is ready for pickup and arrange shipments if

needed with carrier.

• Advise shipping on newly received orders.

• Make sure all products get loaded correctly.

• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent communication skills including active listening.

• Serviceoriented and able to resolve customer grievances.

• Proficient computer skills with the ability to learn new software.

• Knowledge of or ability to learn product service or area of customer service specialization.

• QuickBooks experience is considered an asset.