24-0315 E-Commerce Inside Sales Representative - German English

Our international client is a Global Fortune 500 leader providing innovative consumer commercial and enterprise technology. The company has its operations spread in more than 60 countries with a portfolio comprising highquality secure products and services covering personal and business hardware and software products.

Currently they are looking for an ECommerce Inside Sales Representative to join their sales team in Barcelona Spain.

Tasks

Job Profile for ECommerce Inside Sales Representative
Responsibilities will include but not be limited to:

• Close incoming sales opportunities to ensure shortterm goals objects and quotas are met
• Perform outbound calls proactively and when requested by the business to new and existing customer install base
• Assist customers with order placement and product information. Advise them on products and services that best suit their needs
• Followup on leads generated from the Customer Service Team or other departments
• Provide an excellent customer experience from the initial call to the final saleclosure
• Identify opportunities to up and crosssell products as per customers requirements
• Complete call logs and reports where required
• Offer a high level of service meeting department key metrics for Sales Quality and Productivity. Overachieve on daily and monthly targets
• Liaise effectively with other internal departments and external businesses in a professional manner as required
• Recognise document and escalate customer issues or trends following appropriate communication and escalation channels
• Maintain product knowledge by attending training workshops and keeping up to date on product materials

Requirements

Candidate Profile for ECommerce Inside Sales Representative

• Must be fluent in German and English both written and spoken. Any additional European language is a plus
• At least one year of experience in Sales Support or a similar role preferably in IT sector
• Excellent communication skills (written and spoken)
• Entrepreneurial mind highly persuasive and highly motivated to close sales

Benefits

What Our Client Offers

• Attractive compensation package
• Laptop
• Mobile phone
• Flexibility
• An open and stimulating working environment within one of the most forwardthinking IT companies
• A nonhierarchical organisation and fast decisionmaking processes
• An international and diverse team