BPO Trainer Senior Associate

TASQ Staffing Solutions is looking for a BPO Trainer Senior Associate in Alabang.

Benefits:

Quarterly performance bonus.

Excellent opportunities for career development and fasttrack progression.

Maintain a healthy worklife balance.

Free HMO and Life Insurance coverage for employees and 2 dependents.

24 annual leaves.

Located within the Central Business District area.

Key Requirements:

Completion of a 4year course.

Experience in either team management or individual contributions.

Minimum of 5 years of work experience with at least 3 years as a trainer in the BPO/shared services industry specializing in training soft skills effective communication customer service technical support and culture.

Preferably with a background or knowledge in Tech Support.

Excellent verbal and written communication skills.

Strong problemsolving abilities and multitasking skills.

Willingness to work in a shifting schedule.

Willingness to work onsite in Alabang.

Job Responsibilities:

Training Needs Analysis:

Accurately identify training needs.

Provide ongoing support on the floor to sustain learning and improve performance.

Curriculum and Course Design:

Demonstrate comprehensive understanding of course design methodologies.

Content Development:

Demonstrate comprehensive understanding of content development and adhere to appropriate methodologies.

Course Delivery:

Possess effective training techniques and methods.

Research Methodology:

Basic knowledge of research methodology and principles for ethical and effective research.

Partnering:

Collaborate closely with various functions and stakeholders.

Work effectively with client teams ensuring crosscultural communication.

People Management:

Build and lead crosscultural teams.

Manage conflicts effectively.

Planning Organizing and Administrative Skills:

Perform administrative tasks such as attendance tracking agent evaluation training feedback and utilization reporting.

Coordinate scheduling CS domain reports and TIG/Facilities interactions.

Optimize available resources when scheduling training.

Ensure timely execution of training plans and delivery.

Identify opportunities to improve efficiencies within processes and the team.

Qualified candidates can expect interview invitations within 2472 business hours. Followup text and email will be sent if the call is missed.
Interviews can be arranged via Zoom Skype WhatsApp or Teams upon request.

Remote Work :

No