IT Customer Service Analyst

CK Group are recruiting for an IT Customer Service Analyst to join a company in the Pharmaceutical industry at their site based in Welwyn Garden City, on a contract basis for 6 months.


Salary:

Hourly 15.08 - 17.01 PAYE or 20.00 - 22.56 Umbrella


IT Customer Service Analyst Role:

• Providing customer focused support, face to face to over 2000 end users.
• using ITSM system to log, track and action end user incidents.
• working to SLAs.
• dealing with recurring issues.

Your Background:

• Previous experience of building and configuring computers for new starters.
• Experience upgrading existing user laptops.
• Experience of install and setup of laptops for corporate use.
• Experience using service management system and working to SLAs.

Company:

Our client is one of the world's premier innovative biopharmaceutical companies, discovering, developing and providing over 160 different medicines, vaccines and consumer healthcare products to help improve the lives of millions of people in the UK and around the world every year.


Location:

This role is based at our clients site in Welwyn Garden City.


Apply:

It is essential that applicants hold entitlement to work in the UK. Please quote job reference 105032 in all correspondence.


Please note:
This role may be subject to a satisfactory basic Disclosure and Barring Service (DBS) check.