Reservations Manager- Waldorf Astoria Cairo Heliopolis

• Maximise occupancy levels by reviewing and revising revenue strategies.

• Work with the Sales and Events Teams to maximise corporate and group rates.

• Manage third party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservations procedures, and maximise conversion ratios in order to achieve targets for the department.

• Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy.

• Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market.

• Ensure Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts.

• Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively.

• Participate in the organisation of hotel promotional activities.