Customer Support - German Speaker with English - Lee Wrangler

Our Client

Lee & Wrangler are two legendary denim brands and both are wellknown for their highquality cuttingedge and durable designs.

From workwear to cowboy jeans to stylish everyday denim wear both brands are always at the forefront of innovation and still maintain their relevance today by moving with the times and designing clothing that suits the needs of the people wearing it.

We are looking for extraordinary people to join our team immerse themselves in the brands and deliver a firstclass service to our customers.

We Care: Passionate about Customer Support with a drive to achieve and exceed targets to achieve a highquality level of consumer service.

Were Curious: Proactive approach to problemsolving and a can do attitude.

We Achieve Together: Strong teamwork ethic contributing to personal and team targets/SLA while working on personnel targets.

Tasks

What youll be doing

• Provide exceptional eCommerce Customer Support via telephone chat and email.
• Create a positive dialogue & interaction with the customers.
• Assist and guide customers with all the required knowledge.
• Respond appropriately to consumer needs and handle complaints and objections with empathy.
• Build and maintain rapport with customers prospects colleagues and clients.
• Meet personal and quality compliance standards & individual performance targets in line with CPM requirements plus contributing to the teams overall target/SLA.
• To understand client activity campaign and product knowledge.
• Attend training and briefing sessions (internally and externally) to gain expertise and understanding of Client and Contact Centre requirements.

Requirements

What skills & experience youll bring to us

• Experience in the customer service industry and ideally a contact centre environment.
• A fluent level of German (spoken and written) plus an advanced level of English.
• Serviceoriented with a drive to achieve and exceed targets to achieve a highquality level of consumer service.
• Calm with the ability to deal professionally with challenging calls.
• Open to feedback and keen to improve performance.
• Well organised and able to prioritise your workload.
• A natural team player we believe in supporting and developing our people and we want you to grow with us and help us to grow our business.
• Passionate about giving and receiving fantastic customer service we want you to treat every call or email as an opportunity to delight our customers.

Benefits

What do we offer

• Start date: 10st of July
• Contract: Temporary (4 months)
• Fulltime: 39hours/week
• Working days/Hours: Monday to Thursday 9:00 am 6:00 pm Friday 9:00 am 5:00 pm
• Salary: 20862.00 per year
• Bonus: 400 after end of contract
• Holidays: 2 per calendar month
• Paid bank holidays 1 extra day in lieu
• Hybrid: Working from the office 3 times per month or for training and client visits / the rest working from home
• Training: 2 weeks paid training Monday to Thursday 9:00 am 6:00 pm Friday 9:00 am 5:00 pm
• Office location:Barcelona (La Sagrera)

Other Benefits:

• Bestinclasspeople engagement activitiesand programs.

• Ongoingtraining and developmentand an opportunity for you tocultivate a new and exciting career in a highgrowth environment.

• Employee Assistance Program Free confidential and impartial guidance and support.

• Employee Benefits Cluba wide range of exclusive perks and rewards as a valued member of our organisation.

• Option to signup fordiscounted Private Health Insurance.

• Referral Program: Bring a Friend and get a Referral bonus

• Free access to LinkedIn specialised training & courses

  Who we are:

CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailormade to the needs of our diverse markets. We focus on customer service sales and technical support solutions for clients worldwide.

CPM International believes in creating an open workplace celebrating diversity in all forms including gender race religion disabilities and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.

#wecare#wearecurious#weachievetogether