Customer Service Representative

Work Location Type: In person at our corporate office is in Rexburg Idaho.

Schedule: Monday Friday 9:00am 3:00pm

Who We Are

As soon as you step through our doors we will care about your individual situation and we will do all we can to help you. We work for YOU not the insurance company! We seek education. We keep up on the laws and changes so we can do a great job for you. Our agents are members of the National Association of Health Underwriters; this is an elite group of agents who work to improve insurance legislation and work to stay educated and up to date. We represent over 30 different insurance companies. We will take into account your individual circumstances and find the best fit for you. Our motto is “To help others at all times” and that is exactly what we strive to do every day.

What You Get To Do

• Answering the phone
• Professional first impression when answering the phone
• Transfer calls
• Talking to clientscustomer service general questions
• Gathering private health information from clients
• Talking to insurance companies
• Emailing clients
• Emailing insurance companies
• Attaching information in emails

The Experience We Seek

What is Required

• Excellent phone skills
• Excellent computer skills
• Type minimum of 50 wpm
• Familiar with Microsoft word
• Familiar with Microsoft Excel
• Good emailing skills
• Familiar with Gmail
• Friendly
• Professional
• Willing to help in any way possible
• Able to maintain calm and have thick skin when dealing with upset clients
• Able to send/receive faxes scan documents and send emails.
• Keeping the reception area clean and in good working order
• Maintaining up to date client information in the CRM and digitally file documents.
• Able to follow office procedure and make certain each client's insurance is finished
• Able to prioritize
• Filling out forms correctly
• Scrubbing applications
• Transferring information from one form to another
• Interested in helping a new business grow and succeed
• Able to research how to accomplish tasks

The Total Package

• $13 16.50/hour based on experience.
• Medical reimbursement.
• Dental Insurance.
• Vision Insurance.
• Paid Time Off.
• Paid Holidays.