Senior Technical Support Engineer

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Supervise and lead the installation and configuration of products and solutions requested by clients as required;

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Attend to technical issues raised by partners and end users in a timely and efficient manner while ensuring proper prioritization of incoming cases;

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Support the team with specifications on the company solutions and services, technical details, troubleshooting issues and comparisons pertaining to competitive models;

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Provide in-depth root cause analysis of reported technical issues and recommend remedial actions to the direct manager;

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Establish and maintain strong relationships with partners and clients and ensure constant communication and support to vendors;

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Assist in the presentation of effective POC/demo to partner’s/end users;

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Mentor and train technical support staff on technical and procedural matters;

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Develop skills and achieve professional certifications related to the job scope.