Senior Technical Support Engineer

Company Description

Jordan Business Systems - JBS is a leading IT company based in Amman, Jordan. As a Business Partner of IBM, Cisco, Diebold, and Lenovo, JBS has over 20 years of experience in the IT industry. JBS is part of MDS Holdings Group, the largest IT group in the Middle East, North Africa, and Eastern Europe. With a strong financial backing and extensive industry exposure, JBS is dedicated to meeting the emerging demands of economies for development.

Job Title: Senior Technical Support Engineer

Degree and Education Background: Bachelor in Computer Science, CIS, Computer Engineering

Experience At least 5 years of relevant experience

Languages: English + Arabic

Job Description

The Senior Technical Support Engineer is accountable for addressing advanced Technical activities in a timely and efficient manner and maintaining strong relationships with partners and end users ensuring full satisfaction at all times.

Desired Skills and Qualifications

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Supervise and lead the installation and configuration of products and solutions requested by clients as required;

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Attend to technical issues raised by partners and end users in a timely and efficient manner while ensuring proper prioritization of incoming cases;

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Support the team with specifications on the company solutions and services, technical details, troubleshooting issues and comparisons pertaining to competitive models;

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Provide in-depth root cause analysis of reported technical issues and recommend remedial actions to the direct manager;

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Establish and maintain strong relationships with partners and clients and ensure constant communication and support to vendors;

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Assist in the presentation of effective POC/demo to partner’s/end users;

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Mentor and train technical support staff on technical and procedural matters;

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Develop skills and achieve professional certifications related to the job scope.

Additional Skills and Qualifications is a plus

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Knowledge with IBM products

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Knowledge in RedHat products