Customer Success Fresher
Posted on :
29-06-2024
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
29-06-2024
Job Description
Job Requirements:
Along with the Customer Success Manager you will help own the overall relationship with our customer base which includes: initial onboarding and training increasing adoption ensuring retention and ongoing satisfaction.
Be the customer s first point of contact. You are their advocate and champion and work directly with our product team to help improve Clipboard (feature requests improvements bugs)
You will help customers maximize the value of Clipboard with absolute knowledge of the product
High levels of quality customer engagement ensuring they reach success as soon as possible
A continuous approach to actively growing the community of customers
Identify opportunities for growth by relaying information back to the sales team
Respond to support queries provide answers and be the goto guide
Management of CRM and other platforms related to delivering customer success
You will help monitor customer health through available metrics and assessment and carry out followup actions as necessary
Along with the Customer Success Manager you will help to identify and resolve challenges with product adoption encountered by our customers
Should be able to train the new sales joinees on the product.
customer base,crm management,crm,problem-solving,product knowledge,advocacy,sales training,customer success,customer engagement,training,customer
Employment Type
Full Time
Company Industry
Key Skills
- English Language
- Environmental
- Advertisement
- Accounts
- Bank
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