Customer Service Manager
Posted on :
29-06-2024
Employer Active
1 Vacancy
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Job Description
**Job Title:** Customer Service Manager
**Department:** Customer Service
**Location:** Ahmedabad
**Purpose of the Job:**
Manage the coordination department to achieve company goals ensuring customer satisfaction and meeting team targets for both export and domestic sales.
**Key Tasks:**
**Ensure customer satisfaction** by communicating order status and handling complaints.
**Conduct customer satisfaction surveys** and market research.
**Maintain sales database** for analysis.
**Develop customer service procedures** and solve complex customer problems.
**Coordinate with Sales & Marketing departments.**
**Oversee final dispatch and IOC management.**
Handle **CRM** **exports** **ISO compliance** and **special assignments** including **assistance with tenders**.
**Supervise daily operations** and maintain accurate records.
**Qualifications:**
**Graduate in any discipline; MBA preferred.**
**Over 5 years of experience** in a similar role.
**Knowledge of SAP** and sales documentation.
**Proficient in English Hindi and Gujarati.**
**Abilities:**
**Teamwork** and independent work.
**Change promotion** and idea development.
**Team management** and problem anticipation.
**Effective task coordination** across departments.
**Skills:**
Strong **communication** **listening** and **problemsolving** skills.
**Customer service orientation** and adaptability.
**Initiative** and ability to work in a fastpaced environment.
**Competencies:**
**Conflict management** and teambuilding.
**Effective task supervision** and **time management**.
**Proactive information sharing** and goal development.
**Responsibility** and focus on problemsolving.
**Functional Competencies:**
1. **Sales & Marketing Coordination:**
**Back office support** and order communication.
2. **IOC Management:**
**Order processing** delivery confirmation and transportation planning.
3. **Reports:**
**Monthly sales reports** and customer service documentation.
4. **CRM:**
**Customer relations** order confirmation and complaint monitoring.
5. **Export:**
**Telemarketing** export status updates and document handling.
6. **ISO:**
**Maintain ISO files** for audit purposes.
7. **Special Assignments:**
**Tasks assigned by the Managing Director** including **assistance with tenders**.
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Employment Type
Full Time
Key Skills
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