Italian Speaking Reservation Agent

Italian Speaking Reservations Agent:

The Reservations Agents will be mainly assisting customers over the phone with every query related to any service the business provides.

Main duties and responsibilities:

Receive incoming calls from the market whilst converting the maximum number of these calls and enquiries into sales

Achieve performance targets (sales callhandling and quality) as set out by the Market Manager and Team Leaders

Communicate to Team Leaders all relevant customer feedback to facilitate ongoing improvements in our service quality and customer experience

Track all reservations onrequest and provide the customer with an effective support

Working as part of a team and be able to stimulate and motivate others while being aware of and responsive to their needs and concerns

Assist other markets by handling crossmarket calls ensuring that as many calls as possible are handled and converted into sales

Dealing with customer complaints in a professional manner

Adhoc tasks as assigned by the Team Leader

Requirements:

Technical skills: familiar with knowledge of Microsoft Office programs such as Excel and Word

Fluency in Italian (C2) and English (B2)

Good sales and/or customer service skills from previous job experience

Excellent communication skills written & spoken in the required language

Ability to work in a fastpaced environment

Good team player with ability to build and maintain strong relationships

Word processing skills be able to type 25 WPM

The offer:

Basic Salary Progression
Language Bonus
Performance bonus:

Contract Type:
Indefinite

Benefits:
Full Training
Basic Health insurance following 6 months of employment
Career Progression opportunities
Mobile schemes
Gym packages included
Relocation Centrecom will assist as much as possible. They will also discuss this during the interviews.
Inhouse canteen serving different healthy food with affordable prices
Monthly events
Free onsite parking
Staff discounts in over 50 local businesses

Remote Work :

No