IT Manager

Job Summary: Under limited supervision the Network Manager is responsible for running the daytoday business operations of the IT Department including but not limited to: coordination with other departments to implement and enforce new policies and procedures; develop and implement formal training opportunities for staff pertaining to technology related topics with a focus on threat mitigation best practices and newly implemented technologies. In addition to these duties the Network Manager will be responsible for monitoring support queues to ensure support requests are dealt with in a timely manner and address technical issues as needed. The Network Manager will also make a significant contribution to any technical projects lead by the IT Director as required.

Essential Duties and Responsibilities

Maintain functionality of user devices including all laptops desktop PCs and mobile devices as well as technology used in the organization
Manage the organizations servers and ensure functionality
Ensure security procedures are implemented and enforced
Ensure all desktops PCs laptops printers projectors etc. are functioning properly
Diagnose and resolve technical problems as they arise
Monitor system backups
Evaluate and recommend hardware and software products and procures as directed
Maintain currency in computer technology and network administration and security
Develop policies and procedures and implement and enforce through the coordination with other key departments
Develop training curriculum and materials for staff training pertaining
to threat mitigation best practices and utilizing new technologies
Have continued conversations with Director of IT to inform of need of equipment and trainings for budgeting purposes
Monitor and manage support queues to ensure issues are resolved in a timely manner
Operate standard office equipment and use required software applications
Perform other duties and responsibilities as assigned

Must Haves:

3 in technical support role
Must have management experience managing it and technical support
Bachelors degree in Computer Science or related
Needs to have worked in Nonprofit
Experience with Operating standard office equipment and using required
software applications for program area and other applications including
Microsoft Office

Needs to have understanding experience with:

Office365 Azure Windows Server 2012 through Windows Server 2022 Microsoft SQL Server 2016 through SQL Server 2022
Veeam Backup & Replication 11
Microsoft System Center Configuration Manager
Microsoft HyperV
WatchGuard Firewalls
Mitel Connect VOIP Platform
Physical hardware (Servers Desktops Laptops etc.)
AANM Exhibit Hardware (AMX MediaMatrix BrightSign A/V Playback hardware etc.) is preferred

Open to US Citizens and Permanent Residents

Remote Work :

No