Position: Customer Support Agent
Location: hybrid or remote if living out of Limassol
Employment type: Fulltime
DUTIES AND RESPONSIBILITIES:
- Assists customers to open trading accounts.
- Answering emails amending existing accounts maintaining client records and liaising with appropriate departments.
- Handles welcome calls/callback requests.
- Maintains contact with existing clients to ensure high levels of client satisfaction.
- Provides general information regarding platforms and services offered.
- Handling of backoffice queries.
- Supporting clients with technical and troubleshooting issues.
- Dealing with customer complaints promptly and effectively.
- Providing support and troubleshooting on Meta Trader platforms.
- Liaising with all departments to resolve issues.
- Suggests ideas and actions to develop the market.
- Coordinates with the marketing departments in regards to planning seminars expos and translations of certain campaigns.
- Forward any issues or requests to the head of the department and/or the appropriate department.
- Educates the customer where applicable.
- Ability to work in a dynamic and multicultural environment.
REQUIREMENTS:
- Graduated with a College/University degree.
- Qualifications in economics/ finance or any related field is a plus.
- Excellent command of the English and Japanese languages both verbal and written (C1)
- Relevant experience background in the forex industry would be considered as an advantage.
- Flexible to work on a weekly rotating shift 24/7 (morning/ afternoon/ night)
- Excellent communication and interpersonal skills.
- Computer literate with strong experience using MS Office applications trading platforms CRM Systems Chat and email systems to monitor performance.
- Works independently and as a part of a team with a willingness to ensure results are achieved.
- Ability to work under pressure and meet deadlines.
- Ability to work effectively in an officebased environment.
BENEFITS:
- Remuneration according to qualifications and experience
- 13th Salary
- Medical Insurance Scheme
- Provident Fund
- Working Permit arrangements for the employee
- Companys Group Discount Scheme
- Free Parking
- Inhouse fitness room with classes
- Modern working space at a central and convenient location of Limassol close to the highway
- Friendly multinational environment
- Opportunities for professional learning and growth