IT Support Level 1 and 2

Join our team as a Deskside Support Level 1 and 2 Technician and be the first line of assistance for our employees technology needs. This role offers an exciting opportunity to provide handson support and ensure the smooth operation of our IT systems.

Tasks

• Provide first and second level technical support to endusers resolving hardware software and network issues in a timely manner.
• Install configure and maintain desktops laptops printers and other peripheral devices ensuring all equipment is operating efficiently.
• Document and track all incidents requests and resolutions in the companys ticketing system ensuring accurate and detailed records.
• Collaborate with IT team members to identify and implement improvements to the support process enhancing overall service delivery.
• Conduct user training sessions to ensure employees are proficient in using company systems and applications promoting best practices and efficient use of technology.

Requirements

• Technical certifications or coursework in IT are preferred.
• Proven experience in a technical support role or a similar position.
• Strong knowledge of Microsoft Windows operating systems and the Office Suite.
• Familiarity with basic networking concepts.
• Excellent troubleshooting and problemsolving skills.
• Ability to communicate effectively with both technical and nontechnical users.
• Strong attention to detail and the ability to prioritize tasks effectively.
• Proficiency in the local language German B2.