About Company:
Our client centers on its expertise in providing desirable solutions software and programs in the fields of information technology mass communication and multimedia technology.
Job Description:
- Identify clients requirements and ensure they are answered or routed to the appropriate support area.
- Provide operational support to clients by answering calls and online queries analyze reported issues and offer appropriate advice and/or answers.
- Keep and update reported issues and work closely with Technical Support team to assure quality customer service.
- Provide feedback to enhance existing programmers by analyzing business objective and identifying areas for modification and improvement.
- Provide product and technical guidelines for clients and educate clients on how to use the new features or addon programs.
- Undertake other ad hoc duties assign from time to time
Requirements:
- Candidate must possess at least a Diploma.
- Ability to communicate (verbal & written) in BOTH English and Mandarin.
- Applicants must be willing to perform 24 hours shift work able to work on public holidays and weekends (on rotation basis).
- Fresh graduates are encourage to apply. On the job training will be provided.
- Preferably Junior Executives specializing in Call Center Helpdesk support or equivalent.
- Good in stress tolerance and able to learn independently.
- Preferably candidate can multitasking and eager to learn
Remuneration:
RM 3000
Work Hours:
Monday Sunday (5days a week including Weekends & PH)
24/7 rotational shift
Work Location:
Mid Valley Kuala Lumpur
Consultant in charge:
Phoebe Loke
Ashylinder Kaur
Remote Work :
No