Contact Center Team Leader

Position: Contact Center Team Leader

Report to: CEO

Industry: BPO

Location: Phnom Penh Cambodia

Role Summary: We are seeking a Contact Center Team Leader to handle our customer service team towards delivering exceptional service standards. This pivotal role involves managing training and ensuring quality across all customer interactions.

Responsibilities:

• Lead and mentor a team of customer service representatives to achieve excellence in service delivery.
• Implement and oversee quality assurance protocols to maintain high service standards.
• Conduct training sessions to enhance team skills and ensure alignment with the companys values and client expectations.
• Collaborate with management to refine customer service strategies and processes.

Requirements:

• Minimum of 3 years of proven leadership experience in a contact center environment.
• Strong command of English and excellent communication skills.
• Analytical mindset with a focus on quality and performance improvement.
• Experience in performance monitoring reporting and achieving key performance indicators (KPIs).

Qualification:

• Bachelors degree or equivalent in a relevant field.

Working Hours:

• Working Time 8:00 am 5:30 pm (Lunchbreak: 12:00 13:30)
• Working Day: Monday Friday & Saturday (Half Day)

Salary:

$600 $800

Benefits:

• Holiday: Legal Holiday
• Annual and Sick Leave: Following Cambodian Labor Law
• Salary Increment & Bonus: Based on performance.
• Insurance: HospitalSurgical Insurance and Personal Accident 24 hours

Contact Information:

• Email:
• Phone/Telegram: (855)
• Telegram ID: @jtccscareers
• Website:
• Address: 7th Floor SV35 Office Building Mao Tse Tong Blvd Phnom Penh 12302

Remote Work :

No