Sr Desktop Support Technician

Position: Sr Desktop Support Technician
Location: Richmond VA
Duration: 11 Months and possibility of extension

Description:

Seeks qualified resource to be responsible for responding to queries on the phone via email in person or through remote access

Daytoday Responsibilities:

• Offering technical assistance on the delivery configuration set up maintenance and troubleshooting of computer systems hardware and software.
• Training computer users.
• Training other staff on troubleshooting and diagnosing problems.
• Writing and editing documentation about troubleshooting and diagnosing problems.
• Gaining feedback from customers to improve training methods.
• Writing and editing training manuals.
• Running reports and analyzing common complaints and problems.
• Troubleshooting VPN Networking and ISP problems.

Skills Required / Desired Experience Strong working knowledge of computer systems hardware and software including drivers and bios Required 6 Years Excellent problemsolving analytical and teamworking skills Required 4 Years Excellent communication and interpersonal skills. Required 4 Years Demonstrated ability to obtain feedback from customers to improve training methods. Required 4 Years Writing and editing training manuals. Required 4 Years Running reports and analyzing common complaints and problems. Required 4 Years An openness to learning new technologies. Required 2 Years