ServiceNow ITOM Lead Developer

ServiceNow ITOM Lead Developer

Experience : 8 Years

Work Timings : 2:00 PM till 11:00 PM IST

Work location : Bangalore

Skills: ServiceNow ITOM modules including Discovery Service Mapping Event Management Cloud Management and Orchestration

Key Responsibilities:

• Define and drive the architectural vision and strategy for ServiceNow ITOM modules (Discovery Service Mapping Event Management Operational Intelligence).
• Develop architectural blueprints and roadmaps to align with business objectives and IT strategies.
• Ensure the scalability reliability and security of ITOM solutions.
• Lead the design and implementation of ITOM solutions on the ServiceNow platform.
• Integrate ServiceNow with other enterprise systems and tools ensuring seamless data flow and interoperability.
• Develop and maintain automated workflows scripts and customizations.
• Provide technical leadership and mentorship to development teams.
• Establish and enforce coding standards best practices and development methodologies.
• Conduct architectural reviews and ensure highquality deliverables.
• Monitor and optimize the performance of ITOM solutions.
• Implement proactive measures to ensure system stability and performance.
• Troubleshoot and resolve complex technical issues related to ITOM modules.
• Collaborate with IT security and other departments to ensure cohesive and integrated ITOM solutions.
• Communicate effectively with stakeholders to gather requirements and provide architectural guidance.
• Create and maintain technical documentation architectural diagrams and user guides.

Experience:

• Minimum of 8 years of experience in IT with at least 5 years of handson experience with ServiceNow ITOM.
• Proven experience in architecting and implementing largescale ITOM solutions.
• ServiceNow certification (e.g. Certified Implementation Specialist ITOM Certified Application Developer) is highly preferred.

Technical Skills:

• Proficient in ServiceNow platform architecture and administration.
• Deep understanding of ITOM practices including Discovery Service Mapping Event Management and Operational Intelligence.
• Experience with scripting languages (e.g. JavaScript PowerShell) and APIs.
• Knowledge of IT infrastructure networking and security principles.