Service Consultant

1. Primary Responsibilities
a) Scheduling
1. Ensure all required customer details are recorded in the existing customer database
2. Clearly understand customer concerns the jobs required cost & time estimate date of
appointment for repair of the vehicle
3. Confirm the job and the appointment with the customer and apprise him of the necessary
documents to bring
b) Prepare for Appointment
1. Look up customer history for jobs done last time and jobs identified but not done
2. Check if any relevant customer campaigns are available and applicable for the customer
3. Ensure availability of parts bays and relevant technicians based on the jobs identified.
4. Confirm or reschedule the appointment in case of service capacity or parts non availability issue
and reschedule appointment