Genesys API Consultant Developer

MatchPoint Solutions is a fastgrowing young energetic global ITEngineering services company with clients across the US. We provide technology solutions to various clients like Uber Robinhood Netflix Airbnb Google Sephora and more! More recently we have expanded to working internationally in Canada China Ireland UK Brazil and India. Through our culture of innovation we inspire build and deliver business results from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industryspecific best practices and expertise.

We are excited to be continuously expanding our team. If you are interested in this position please send over your updated resume. We look forward to hearing from you!

Genesys Developer: (Specializing in 3rd Party Integration and Google Dialogflow CX)

Remote

7 Months

$65 $70/hr on W2

Must have 10 comm skills must be able to articulate what they have done and show examples.

MUST be Genesys CLOUD experience and

MUST have Google Dialogflow

Job Summary

We are seeking an experienced Gensys Cloud CX Developer with a specialization in 3rd party application integration to join our dynamic team. As a Senior Genesys Developer you will play a crucial role in designing implementing and maintaining Genesys solutions that enhance our customer experience. Your expertise in thirdparty integrations and Google Dialog flow CX will be instrumental in creating seamless AIpowered conversational experiences for our clients.

Responsibilities

• Collaborate with crossfunctional teams to understand business requirements and translate them into Genesys solutions.
• Design and implement Genesys Cloud CX contact center applications including routing strategies IVR and chatbots SSO and email routing webchat and other channels as required
• Develop and maintain integrations with thirdparty systems ensuring smooth data flow and optimal customer interactions.
• Leverage Google Dialogflow CX to create intelligent virtual assistants and chatbots.
• Customize and configure Genesys Cloud CX platform to align with business needs.
• Integrate Genesys Cloud CX with 3rd party applications (WFM ZenDesk and Salesforce)
• Troubleshoot and resolve technical issues related to Genesys applications and integrations.
• Stay uptodate with industry trends best practices standards and emerging technologies in contact center solutions.
• Longterm vision to see how the various contact centers will be built/configured and direct the team in the right direction based upon industry best practices and standards.

Qualifications

• Bachelors degree in Computer Science Information Technology or related field.

• Minimum of 10 years of handson experience with Genesys solutions including Genesys Cloud .

• Proficiency in thirdparty integrations particularly with Google Dialogflow CX ZenDesk and Salesforce

  • Genesys Workforce Engagement (specifically Workforce Mgmt/Quality Management) experience
  • Strong understanding of natural language understanding (NLU) and conversational AI.

• Experience with cloudbased contact center solutions and voice/chat/email/other channels.

• Familiarity with OAuth authentication service accounts and API administration.

• Excellent problemsolving skills and ability to work independently.

• Effective communication and collaboration skills.

  • Ability to conduct / host working sessions to raise questions and confirm design.
  • Technical documentation skills (e.g. unit test plans/results low level design as needed)

• Genesys certifications (e.g. Genesys Architect Cert & Genesys Developer Cert at a minimum).

• Experience using JSON and SQL Programming

• Knowledge of machine learning and speech recognition technologies.

• Not required but nice to have previous experience in the city state or federal government space.

• Familiarity with Genesys Architect for creating call digital and message flows.