ServiceNow SME

Create the business case for the new capability including responsibility for describing the functional use cases developing the application and associated integrations following a consistent and effective security model accounting for availability and capacity adhering to ServiceNow best practices and clearly identifying any connections to external systems. Perform the following actions within the CI06 Service Central Platform IAW CI02 Service Central PM0

Modify catalog item description/ short description Activate/ deactivate a catalog item or service Group membership management Edit records in a custom table (e.g. custom lookup table) Anything the Power User can do Use the Guided App Creator

reate/ modify Scoped Forms Workspace Views Lists Create/ modify a Flow Create/ modify a Scoped Catalog Item Modify Roles associated with Global Groups Have admin role in any environment/ scope Enable plugins All other pro code capabilities NoCode Application Development

MUST: Follow the Service Central Service Central Plaorm Governance Policy Vl.6 to ensure development standards processes and governance are met and adhered to