TAX - Sr Desktop Support Tech - 100 ON SITE

Sr Desktop Support Tech. Both Phone and In PERSON Interviews will be conducted.
NA: NA
NA% ON SITE from Day One
Parking not provided for contractors


Per Mgr: Interviews will be a combination of PHONE (first) then IN PERSON if there is interest. Pls make sure you candidate is aware.

NA% ON SITE from Day One
Parking not provided for contractors

ABOUT THE ROLE

Virginia Tax seeks qualified resource to be responsible for: Responding to queries on the phone via email in person or through remote access.
Offering technical assistance on the delivery configuration set up maintenance and troubleshooting of computer systems hardware and software.
Training computer users.
Training other staff on troubleshooting and diagnosing problems.
Writing and editing documentation about troubleshooting and diagnosing problems.
Gaining feedback from customers to improve training methods.
Writing and editing training manuals.
Running reports and analyzing common complaints and problems.
Troubleshooting VPN Networking and ISP problems.

Required/Desired Skills Skill Required /Desired Amount of Experience Strong working knowledge of computer systems hardware and software including drivers and bios Required 6 Years Excellent problemsolving analytical and teamworking skills Required 4 Years Excellent communication and interpersonal skills. Required 4 Years demonstrated ability to obtain feedback from customers to improve training methods. Required 4 Years Writing and editing training manuals. Required 4 Years Running reports and analyzing common complaints and problems. Required 4 Years An openness to learning new technologies. Required 2 Years An openness to learning new technologies. Required 4 Years Questions No. Question Question1 Commonwealth of Virginia security policies prohibit the use of offshore IT contractors. Do you attest to the fact that your candidate will physically reside within the US for the duration of the assignment Question2 Please list candidates email address. Question3 In what city and state does your candidate currently reside Question4 Role requires the candidate to be NA% ON SITE from Day 1. If selected does your candidate agree to this arrangement Question5 Per Mgr: Interviews will be a combination of PHONE (first) then IN PERSON if there is interest. Since this role is NA% on site no offer will be extended until the inperson interview is completed. Is your candidate aware of this