Technical Credit Hire Negotiator

Job Title:Technical Credit Hire Negotiator

Location: Salford Quays Manchester or Haywards Heath West Sussex

Salary:DOE

About the Job

Our client are an awardwinning innovative insurance and technology organisation delivering marketleading motor insurance underwriting distribution finance technology and legal services.

Are you skilled in handling complex claims within motor insurance Here is your chance to shine! We are seeking a highly skilled and motivated Technical Credit Hire Negotiator to join our clients Third Party team in Salford Quays Manchester or Haywards Heath West Sussex.

In your role as a Technical Credit Hire Negotiator you will be handling complex credit hire cases demonstrating strong technical knowledge to include indemnity validation liability and reserving with exceptional communication skills. Youll have a proactive approach in managing a portfolio of complex credit hire claims to ensure we are offering the best outcome for our customers.

Core skills were looking for to succeed in the role:

Technical claims: Understand the intricacies of credit hire claims including case law and legislation.

Analytical: As a technical credit hire negotiator youll need to review records assess risk and make informed decisions.

Attention to detail: Precision matters in credit hire claims. Pay close attention to documents calculations and processes.

Relationship building: Develop strong relationships with clients and colleagues.

Our Client loves flexibility and hybrid working they offer 4 days work from home and just 1 day in the office (after 3 months probation period subject to your performance) but if you would prefer to be in the office more thats good with us.

If youre ready to take on an exciting challenge to showcase your negotiation expertise and be an integral part of a thriving team apply now and become their next Technical Credit Hire Negotiator!

Whats involved:

• Proactively record process and settle claims in accordance with our principles and procedures and to maintain files within our service standards.
• Own and manage a portfolio of Complex Credit Hire third party motor claims and associated damage claims as defined below; within own agreed authority levels.
  • Northern Ireland Claims
  • Taxi Claims
  • Motor Bike claims
  • Niche vehicle claims
  • Specific KYO Credit Hire Organisations (CHOs)
  • Initial fraud concern cases if not retained by Fraud e.g. ANPR
  • High value/high prestige vehicle claims
  • Claims managed within the Personal Injury Claims Portal
  • Daily rate claims over 200 and over 10k in total
  • Complex immobile/multivehicle claims
• Ensure that all files are reserved accurately and promptly in accordance with our reserving philosophy (most likely outcome).
• Be personally responsible for ensuring the reserves fully reflect the level of damages to be paid on each file
• Ensure liability is agreed within existing case law and accident circumstances using own experience
• Effectively negotiate as appropriate with customers suppliers and all relevant ThirdParty Claim Representatives
• Process payments on claims files as required and in accordance with your agreed authorities
• Identify and champion potential fraudulent claims and action as per guideline procedures
• Participate in peer review audits and as directed provide mentoring and referral support to Claims Operations colleagues
• Achieve own Quality scores for claims file and call handling
• As directed to participate in technical audits of thirdparty suppliers e.g. Legal Panel.
• Ensure all continuous improvement ideas are raised via the Team leader or Technical Lead.
• Adhere to and consider all regulatory requirements at all times including Consumer Duty DPA AML and Anti Bribery principles and ensure all direct reports are compliant.
• Compliant with health and safety policies at all times
• Ensure compliance with company standards/regulations at all times
• Comply with the requirements and act in accordance with the Group Code of Conduct and Fitness and Propriety policies at all times
• Ensure compliance with Company Policies Values and guidelines and other relevant standards/ regulations at all times
• To carry out duties activities and tasks as directed within the Claims and Fraud pillar to ensure all departments perform effectively and efficiently and meet the demands of First Centrals customers and any third parties.
• Any other reasonable duties

Experience & knowledge:

• Advanced experience of handling all property and credit hire claims including indemnity validation accurate reserve setting liability resolution quantum assessment and settlement techniques
• Advanced experience of handling third party claims and liaising effectively with different claimant representatives (eg Credit Hire Organisations Accident Management Companies Claimant Solicitors)
• Advanced knowledge of liability assessment
• Advanced knowledge of RTA liability and litigation processes and ability to risk assess cases. Good knowledge of RTA/Article 75 and how/ when to apply
• Excellent knowledge of all appropriate and relevant credit hire case law and the current legal landscape
• Excellent knowledge of motor claims including all areas of Complex Credit Hire (as listed in Job Responsibilities)
• A good knowledge of working with a Credit Hire portal
• Strong knowledge of Scottish and Northern Ireland jurisdiction Complex Credit Hire
• Experience of undertaking internal colleague file reviews required
• Experience of external auditing preferred
• Experience of deputising for a Team Leader preferred
• A good understanding of the Vulnerable Customer policy

Skills & qualifications:

• Qualified to A level preferred
• CII qualified or working towards CII preferred
• Excellent communication skills both verbal and written
• Excellent time management and organisation skills
• Strong negotiation and influencing skills.
• Good assertive skills
• An inquiring mind supported by good analytical and critical thinking skills.
• Reasonable numerical skills.
• Problem solving skills with the ability to adopt a logical approach to resolving problems
• Strong customer service skills
• Good numeracy and literacy skills
• Computer literate including all Microsoft software
• Good Continuous Improvement tools and techniques

Behaviours:

• Customer focussed
• Embrace embed and incorporate the Company Values
• Takes initiative to make decisions
• Emphasis on attention to detail and accuracy
• Selfmotivated and enthusiastic
• An organised and proactive approach
• Ability to work on own initiative and equally collaborate with others
• Strives to drive business improvements