Network Engineer - Wipro Limited

Network Engineer Avaya or Cisco Telephony System Specialist.

• Troubleshooting and performance maintenance virtual and physical servers in several geographically dispersed hosted data centers
• Provide proactive communication to the customer base for wide scale service affecting problems
• Utilize monitoring tools to proactively identify problems with systems applications and networks
• Design Deploy Configure ANS (Avaya Notification Solution) HA configuration various features implementation.
• Design Deploy Configure AADS (Avaya Aura Device services)
• SAMAL integration with AADS (Avaya aura device services) SSO
• Strong knowledge on Various phones debugging (Vantage96xxJ series )
• Remote worker implementation with multi factor authentication.
• Design Deploy Configure of Avaya Session boarder controller (SBC)
• implementation and administration of CM ESS LSP SLS integration of TETRA PAGA.
• Performing certificate (TLS SSL etc) renewal for various system Avaya CC & UC products
• Applying Vulnerability fixes across cloud & On prem Environment
• Responsible for engineering configuration maintenance and upgrade of the Complex Voice over IP (VoIP) deployment supporting applications and network hardware
• Creating RFC for Various Activities such as Certificate renewal Vulnerability fix etc.
• Performing Preventive maintenance in cloud and onprem environment
• Design and develop the various complex IVR and call routing requirements
• Providing governance support and operational escalation for the production environment
• Perform Annual Telecommunications and Monitoring Assessment Program (TMAP) inspections
• Analyse current Telephony & CC environment and propose manage and lead key improvement projects
• Design and architect contact center solutions tailored to meet the specific needs and goals of the organization ensuring optimal customer service and communication.
• Collaborate with respective teams to ensure seamless integration of contact center solutions with other systems and applications including CRM databases and analytics tools
• Strong knowledge of contact center technologies including CCaaS ACD IVR CTI VoIP and omnichannel communication platforms.
• Planning deployment installation administration and management of Vmware products ESXi Vcenter
• Excellent LinuxRed hat skills.
• Avaya Communication Manager (CM)
• Avaya System & Session Manager (SM & SMGR)
• Avaya Aura Web Gateway (AWG)
• Avaya Aura Messaging (AAM)
• Avaya Aura Equinox Conferencing
• Avaya Equinox recorder
• Avaya Vantage J series 96xx end points
• Avaya Workplace Client
• Avaya Media server (AMS)
• Avaya Application Enablement Services (AES)
• Avaya Session Border Controller Enterprise (ASBCE)
• Avaya Aura Device services (AADS)
• Avaya Work Force Optimization (WFO)
• Avaya Notification Solution (ANS) Mandatory
• CTI Integration/Application
• Apache tomcat Server
• In depth knowledge of Voice Telephony of Avaya CC & UC
• Hands on experience (installation and maintenance) on Avaya Voice Products like: Administration / Maintenance / Implementation of Avaya Red Voice system (Media Gateway) G430 G450
• Skill on Integration of ThirdParty Applications

Avaya Aura Call Manager IPT

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