Account Manager with Turkish

Job Summary:

Were looking for a bright and enthusiastic candidate to join our Account Management team in our Bucharest office!

Company Intro:

EveryMatrix is a leading B2B SaaS provider delivering iGaming software content and services. We provide platform casino sports betting payments and affiliate systems to over 300 customers worldwide. The company is profitable has over EUR 100m in annual revenues and 1000 employees in offices across 12 countries in Europe Asia and the US. EveryMatrix was founded in 2008 and remains a founderowned private company.

EveryMatrix is a member of the World Lottery Association (WLA) and European Lotteries Association. In September 2023 it became the first iGaming supplier to receive WLA Safer Gambling Certification. EveryMatrix is proud of its commitment to safer gambling and player protection whilst producing market leading gaming solutions.

Account Manager

Responsibilities:

• To provide account management and support for clients;

• To work with clients in optimizing ROI across gaming products;

• To collect verify and rank clients nontechnical and technical requirements for new product features and functions;

• To present new product upgrades and functionality and to ensure clients understand the product development roadmap;

• To manage in an efficient and timely manner all operational issues that impact the smooth delivery of the service to clients;

• To work with clients to ensure the continual improvement of all aspects of the service for all parties;

• To translate to and from Turkish when it comes to vendors or client negotiations;

• To assure the confidentiality of your customers and build long term relationships;

• To act as an internal advocate for the client;

• To generate ideas on the development of the platform and products while also providing feedback for assisting in the continuous development of the service;

• To conduct training sessions with new clients;

• To review and analyze data in order to identify key usage trends;

• To perform business reviews and create growth plans for clients.

Requirements:

• Genuine curiosity about gaming and a good understanding of the online industry;

• Advanced Turkish skills or native Turkish speaker;

• Excellent English written and oral communication skills;

• Experience with management of client relationships;

• Experience working with key functions in an online business such as marketing affiliates customer service payments content and development;

• Experience in databased performance analysis reporting and statistics;

• A familiarity and understanding of the software development lifecycle and software release management;

• Experience from the IT/Telecoms or similar technical field is a plus;

• A technical understanding of web services is desirable.

Work Life Balance

• 22 days off per year including public holidays rising to 32 by year 5 inside the company
• 10 sick leave days per year (without a doctors note)
• 40% work from home after the first 3 months within the company
• If returning to work soon after having child 1 year 100% WFH for mothers
• WFH after child is born for fathers: 13 weeks of 100% WFH (from the day of the birth of the child).

Benefits and Office perks

• Daily catered lunch or lunch allowance in total of 130 EUR net per month
• Private Medical insurance Regina Maria
• Our own inhouse gym health & wellbeing programs
• Fruits Tuesday
• Access to online learning platforms Udemy for Business and OReilly and budget for external training
• Bookster
• Massage at work
• Frequent freebar parties annual wholecompany parties
• Fun corner: ping pong table PS4 lots of board games.